Frequently asked Questions about Promotional Products: FAQ

Welcome to Grasshopper Promotional. We wanted to share with you many of the common FAQs on branded merchandise to help you gain a better understanding on the buying process of promotional products.


What makes us different?  

Grasshopper delivers the Fastest turnaround on creative branded merchandise with tons of products like caps, pens, stubbie holders, tee shirts, tote bags, USBs, lanyards ready just waiting for your logo to set them off.  

We hold the largest in-stock range available, in Australia and in New Zealand for all your event and marketing requirements. 

We've got the people, the systems, the experience and the guarantee to back it up, so you can rest easy using Grasshopper. 

We make it simple to order from us.  

Quick Quoting – jump online at and fill in the form and one of the team will be back to you with a quote within 30 mins. 

Free samples - we'll send those out at no charge. 

Grasshoppers move fast and communicate loudly, that is what you will get throughout the whole buying Cycle. 

We've got the best team here who's ready to help and would be thankful for any chance to help you. 


Why are Your Prices So Keen?

Our prices are keener than anyone in Australia on most of our items because we have streamed lined our systems and have focus on our core customers whilst implementing lean practices across the whole company. Where possible we direct import to reduce your cost even further. 


Overview of the Ordering Process

Once you place your order, you’ll immediately receive an e-mail confirmation with your order number. If you have artwork, you’d like us to use or work from to create new art, simply reply to this e-mail and attach your art. Shortly thereafter (during business hours) you’ll receive an email from the production team who will be taking personal care of your order. This promotional products expert will fully review your order, make suggestions, confirm dates and review your artwork.

 Once all the details are set, the next thing you’ll receive is your proof showing your artwork on a mock-up of the item(s) you’re purchasing. There you’ll have the opportunity to approve it, or make suggestions for changes and improvements (remember, all your artwork for an order is FREE. We don’t charge for art design and prep!). Once you’ve approved the art, you’ll see an order confirmation with all of the dates and charges. Keep in mind the charges will not change (including shipping!) from what was shown in the order confirmation you received at the start of the process unless something has changed (quantity, additional imprint colours or quicker shipping) – and then only if you’ve approved them in advance. 

Remember, nothing goes into production without your approval!


Do your prices include logo branding? 

To view pricing with decoration, firstly chose your decoration of chose, product colour and qty required and the price shown includes decoration. 


Can I get another type of decoration or more print colours on the product? 

We have shown all the standard decoration on the pricing. If you are unsure please email us or call us ( 1300 472 774 ) or submit a Quick  request on the website. 


Free product sample? 

Free samples are available to corporate companies please contact your sales rep for further information. 


Artwork - What kind of artwork can I send? And, what if I don’t have artwork? 

Don’t worry. Send us what you have. Our professional art team will work with what you have to create exactly what you need – FREE. Don’t have art? Just tell your sales Rep what you’re thinking of, and we’ll create it for you – FREE!


Do you keep my art on file? 

Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!


Where do I send my artwork?

Simply reply and attach it to your order confirmation e-mail and we’ll take it from there. You can also send it to or e-mail directly to your sales rep. 


Can I specify a PMS colour for my decoration?

Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn’t possible. Your sales rep will help you with this. If you don’t require an exact match but would like us to be ‘as close as possible’ – we’re happy to help. Just let us know which colours we should be working towards in the ‘additional comments’ section in the order process, or just let your representative know (you’ll get an e-mail from them shortly after you place your order!).


Can I get printed samples of the product before I go ahead?

This is usually not required.  Making an individual sample is costly and requires a print run of 1 item, we provide a proof for every single item that you buy from us – we show exactly the product colours and decoration outcome.  These proofs are designed to show you all the things you need to move your order into production - with absolute peace of mind. If you would like a physical ‘printed production sample’ we do understand that this is sometimes required.  You will be charged at cost for the production of this. 


How fast will I get my order?

Production times are listed for every item on the site. This is the number of business days it takes to print your item with a single colour imprint after you’ve approved your artwork. The number of days for delivery depends on the shipping method you choose. As part of the online order process we show you the shipping charges for ground, 2-3 day and next day shipment. If you need an item faster than the production time shown or if you have any questions, contact us – we love a challenge and would be happy to help!


Can I split my order and ship to multiple locations?

Sure! Just let your sales rep (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to assist.


Can I ship internationally?

In many cases yes. It’s best to work with our production team on this as each case is a bit different. Please contact us!


Can I ship on my own shipping account? 

Yes. Just let your production team know and they’ll be happy to help. 


What are your minimum order qualities? 

Minimum order quantities are set as shown on each product and the minimum order value for the site must be over $500. 


Do you price match?

We are here to help and are super keen to partner with you for your promotional merchandise so please let us know what we need to do to be successful in winning your order. We will beat any other written price that you have, as long as it is (apples for apples) i.e. the same product, printing lead time etc.  


Do you have sales reps for site visits? 

Due to our focus being the fast-online low pricing company we can offer site visits to corporate clients with an annual budget of $50kpa +. 


Where are you located? 

We are in Sydney, Brisbane and Melbourne which means that your supplies are normally coming to you from a local location for the majority of buyers.


What type of payments do you accept?

We accept all major credit cards. Corporate companies can also request open account if you ask for this we will send a credit application. Please allow extra time for this credit checking process. Your order can’t go into production until your account has been opened. Our terms are net 7 days. We also offer open account for most government and educational institutions. International customers please call for available payment options.



Grasshopper recognizes your concern about privacy and security on the internet. We want you to be able to place your order with us free of any worry. You can view our full privacy policy on the website.


Can I cancel or change my order? 

You can cancel prior to the order going into production as long as we haven’t purchased the stock for the order.  Once items have been purchased or imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact our production team production@ghpa.comau and they’ll be happy to assist you.


What are set up charges?

Some of the items we offer have ‘set-up’ charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo. 


If I reorder an item will I pay set-up charges again?

Yes, as it is setting up cost of the machine.


Do you charge sales tax? 

All prices shown are plus GST.  


Notes about our site

 The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. They do not represent endorsement by the owners of the artwork, designs or trademarks.

All prices and product information are subject to change without notice.